The 2016 Tech 50: David Gledhill

Can a bank seriously be “committed to creating joyful banking experiences for its customers”? That’s how DBS Bank describes its marketing mission these days. After several years of ramping up one of the banking world’s most aggressive digital strategies, under the leadership ofDavid Gledhill，基于新加坡的DBS实际上可能会在这一承诺上提供。自2008年从JPMORGAN Chase＆Co.加入DB以来，Gledhill，集团技术和运营负责人正在加入奠定良好的基础。仅在新加坡家庭市场上，据DBS的2015年年度报告称，在新加坡家庭市场上，有250万辆和12.25亿人移动客户，其中有4390亿新加坡元（3240亿美元）的资产。现在，重点是增强功能，如人与人口的付款和语音和指纹认证，使交易更容易，更安全，更加乐趣，更有趣。他有一个巨大的地理扩展，其中推出创新：18个亚洲市场，由280个DBS分支服务。4月，DBS推出Digibank，印度首款完全无禁止无纸手机银行服务;它使用类似Siri的会话技术，以及在国家Aadhaar身份证上的客户身份验证捎带。新加坡的Digibank应用程序在Apple Watch运行以及依赖指纹ID的智能手机，让客户通过简单的滑动来检查他们的余额。“Digibank一起带来了突破性的技术，从生物识别技术到人工智能到动态安全，”Gledhill说，54。“计划在管道中，在其他市场复制这个平台。”数字化并不局限于消费者互动。 “DBS is applying analytics to better understand and serve our customers and employees, and to enhance our operations and risk surveillance,” says Gledhill, who oversees more than 5,000 of the bank’s 22,000-plus employees. “Analytic tools are also being used by DBS’s audit and global transaction services teams to swiftly identify potential errant behavior.” He adds that he is “hugely passionate about creating a fintechlike workforce that adopts the habits of digitally native companies.” Employees are encouraged to collaborate with start-ups in hackathons and can apply to join an incubation program, DBS HotSpot, for mentoring and potential seed funding. In 2015 more than 2,000 DBS employees participated in these initiatives, Gledhill says.

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